Privacy Policy
Last updated: Sep 16, 2026
This policy explains what personal information ApexGlobal ("we", "us") collects when you use this website and our tracking services, how we use it and the choices you have.
1. Information we collect
- Shipment information: sender and receiver names, addresses, phone numbers, package contents and customs declarations. This is provided by the sender or business partner who creates the shipment.
- Account information: if you create an account, your name, email address, phone number and optional company name. Your password is stored only as a one-way hash.
- Contact form: your name, email address, message and tracking number if you include one.
- Reviews: if you review a delivered shipment, your display name, optional city, rating and review text. Approved reviews are published publicly on this site.
- Technical information: a one-way hash of your IP address to prevent abuse (the IP address itself is not stored by our application). Our hosting provider may keep standard server logs.
We do not store the tracking numbers you look up.
2. How we use information
- to transport, track and deliver shipments,
- to manage your account and show shipments registered to your phone number,
- to answer your messages and provide support,
- to keep the site secure and prevent abuse,
- to meet legal obligations such as customs declarations.
We do not sell your personal information or share it for advertising.
3. Cookies
- Session cookie (strictly necessary): keeps you signed in and protects forms against forged requests. Deleted when you close your browser.
- Language cookie (
lang): remembers your language choice for one year.
4. Who we share information with
- delivery partners that carry and deliver your shipment,
- customs and other public authorities when required by law,
- the provider that hosts our website,
- Google Maps for the maps on our locations page (your browser connects to Google when a map is shown).
5. How long we keep it
We keep shipment records for as long as needed for delivery and legal record-keeping, account information while your account is open, and contact messages for a reasonable period after your request is resolved.
6. Your rights
You can ask to access, correct or delete the personal information we hold about you. Depending on where you live, laws such as the California Consumer Privacy Act (CCPA), other US state privacy laws, the GDPR or Türkiye's KVKK may give you additional rights. Send your request through our contact page or to contact@apexglobaltrack.com. We will respond after verifying your identity, and we will not treat you differently for exercising your rights.
7. Security
The site runs only over encrypted connections (HTTPS), passwords are hashed and only authorized staff can access the admin panel. No system is completely risk-free; if a breach occurs we will make the notifications required by law.
8. Children
Our services are not directed to children under 13 and we do not knowingly collect their information.
9. Changes
We may update this policy from time to time. The current version and its date are always shown on this page.